Kebernik, Miriam (2022) Interventions in Public Transport: Researching the Use and Effects of a Crowdedness Indicator of Trams and Busses. Master thesis, Psychology.
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Abstract
Crowdedness in public transportation can decrease satisfaction of passengers and increase Covid-19 infection rates. Crowdedness indicators (CI) were developed to counteract crowdedness by indicating how crowded public transport is likely to be, which can help passengers better decide which means of (public) transport to take. This research aims at answering whether high comfort, health, instrumental, and environmental motives for public transport use predict the use of the CI and whether the use of the CI is higher for leisure-related trips than for work-related trips. Furthermore, this research aims to study the effects of the use of the CI on travel behaviour and attitude of passengers. To answer these questions, an online questionnaire among tram and bus passengers (N = 500) was conducted to measure motives, the use of the CI depending on trip purpose, and the effects of using the CI. Regression analyses showed that the four motives were not predictive of the use of the CI. Moreover, the t-test showed a slightly higher use of the CI for leisure-related trips than for work-related trips, yet with a small effect size, meaning the difference is negligible. Lastly, regression analyses showed that higher use of the CI was related to favourable outcomes, such as changing one’s travel behaviour, feeling less at risk for Covid-19, feeling more in control of one’s journey, and being more satisfied with the public transport company. Future research could study passenger’s perception of crowdedness, what they would be willing to do to avoid crowdedness, and which other ways there are to decrease crowdedness.
| Item Type: | Thesis (Master) |
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| Supervisor name: | Werff, E. van der and Veldstra, J.L. |
| Degree programme: | Psychology |
| Differentiation route: | Applied Social Psychology (ASP) [Master Psychology] |
| Date Deposited: | 03 Aug 2022 12:56 |
| Last Modified: | 03 Aug 2022 12:56 |
| URI: | http://gmwpublic.studenttheses.ub.rug.nl/id/eprint/1236 |
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