Lehnhoff, Maren (2022) Organizational Citizenship Behaviour - The Influence of Emotional Intelligence and Mastery Approach Goal Orientation. Master thesis, Psychology.
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Abstract
Organizational Citizenship Behaviour has been connected to various positive outcomes in the work environment, such as increased productivity, team work and organizational effectiveness. Although many individual-level antecedents of OCB have already been identified, these are mostly focussed on the affiliative (e.g. helping colleagues, attending extra meetings) and less on the challenging types (e.g. suggesting changes, voicing an opinion). Emotional Intelligence has been connected to multiple affiliative dimensions of OCB, but its relation to the challenging ones is yet uncertain. In an effort to devise a model that relates to both types of OCB we assumed that high Emotional Intelligence coupled with a goal orientation focussed on self-development will increase employee’s motivation to engage in OCB. Specifically, we hypothesised that employees with high Emotional Intelligence engage more than their lower scoring colleagues in Helping, as an affiliative type, and Voice, as a challenging type of OCB. Further, we assumed that this relationship is strengthened when employees have a high Mastery approach goal orientation. To test these assumptions, we conducted a cross-sectional online questionnaire study (N=147) with employees of various industries in Germany. Results of the analysis showed that Emotional Intelligence has a direct effect on Helping behaviour, while its effects on Voice and OCB as a multidimensional construct are not moderated, but rather mediated by Mastery Approach. In conclusion, Emotional Intelligence seems to be related to both, affiliative and challenging OCB dimensions with Mastery Approach goal orientation mediating the relationship, especially the relation to challenging types of OCB.
| Item Type: | Thesis (Master) |
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| Supervisor name: | Armenta Gutierrez, B.M. |
| Degree programme: | Psychology |
| Differentiation route: | Work, Organizational and Personnel Psychology (WOP) [Master Psychology] |
| Date Deposited: | 14 Feb 2022 11:38 |
| Last Modified: | 14 Feb 2022 11:38 |
| URI: | http://gmwpublic.studenttheses.ub.rug.nl/id/eprint/164 |
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