The Impact of Mistrust on Job Satisfaction in The Work Situation during COVID-19 and The Moderating Role of Close Monitoring

Barels, Cato (2022) The Impact of Mistrust on Job Satisfaction in The Work Situation during COVID-19 and The Moderating Role of Close Monitoring. Master thesis, Psychology.

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Abstract

As a consequence of the worldwide COVID-19 pandemic, many people were forced to work from home. The unplanned and unexpected new working situation may have led to trust issues between supervisors and their employees. The present study is conducted to advance literature on trust and job satisfaction in a working from home situation. Specifically, by investigating how employee mistrust in supervisors is related to job satisfaction and how close monitoring influences this relationship. Guided by social exchange theory, we argue that employee mistrust in their supervisor is negatively related to job satisfaction. We further predict that close monitoring will moderate this relationship, such that it will be stronger when close monitoring is high. These arguments were tested using a longitudinal study design involving 356 employees mainly working from home during the pandemic, with results providing support for the expectation that mistrust negatively influences job satisfaction. Moreover a statistically significant moderation is found, but surprisingly in another way than expected: less negative. The present study reveals important theoretical implications regarding trust and close monitoring in the forced remote working situation due to COVID-19. Finally, the interesting findings are explained in the light of the implications this has for supervisors.

Item Type:	Thesis (Master)
Supervisor name:	Keller, A.C. and Fousiani, K.
Degree programme:	Psychology
Differentiation route:	Work, Organizational and Personnel Psychology (WOP) [Master Psychology]
Date Deposited:	08 Apr 2022 07:34
Last Modified:	08 Apr 2022 07:34
URI:	http://gmwpublic.studenttheses.ub.rug.nl/id/eprint/169

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