Leader-Follower Conflict in the Workplace: The Influence of Leaders’ Emotion Management Ability on Follower OCB. The Mediating Role of Conflict Management Strategies

Post, Finn-Hendrik (2023) Leader-Follower Conflict in the Workplace: The Influence of Leaders’ Emotion Management Ability on Follower OCB. The Mediating Role of Conflict Management Strategies. Bachelor thesis, Psychology.

Text BHThesis_F.Post_4226720.pdf Restricted to Repository staff only Download (319kB)

Abstract

Leader-follower conflicts are inevitable in the workplace, influencing organizational functioning and success. Due to their role, it is the leaders' responsibility to resolve such conflicts effectively. Unfortunately, little is known about leaders' characteristics, their conflict behavior, and how this, in turn, affects their followers' behavior. This study aimed to investigate the impact of the leader's emotional management ability on follower organizational citizenship behavior (OCB), as such behavior is highly relevant for organizational success. Moreover, the conflict management strategies employed by the leader were examined as potential mediators in this relationship. Consequently, it was hypothesized that collaborative conflict management strategies employed by the leader positively influence employee OCB whereas competitive conflict management strategies negatively influence employee OCB. Moreover, it was predicted that a leader‘s emotion management ability positively influences the employment of collaborative and negatively to the use of competitive conflict management strategies. Furthermore, it was hypothesized that leader emotion management positively affects employee OCB while leaders’ employment of conflict management strategies mediates the relationship between leader emotion management and employee OCB. We conducted a multi-sourced survey with pairs of followers and their organizational leaders (N = 44 teams). Results indicated a significant negative effect of leaders' employment of competing on followers' OCB, which partially supports Hypothesis 1. Theoretical and practical implications, as well as limitations of the study, are discussed.

Item Type:	Thesis (Bachelor)
Supervisor name:	Fousiani, K.
Degree programme:	Psychology
Differentiation route:	None [Bachelor Psychology]
Date Deposited:	05 Jul 2023 09:44
Last Modified:	05 Jul 2023 09:44
URI:	http://gmwpublic.studenttheses.ub.rug.nl/id/eprint/2190

Actions (login required)

View Item