Leber, Louis Jonas (2025) Emotional Exhaustion and Job Satisfaction under Stress: The Role of Exploration of Coping Strategies. Master thesis, Psychology.
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Abstract
Previous research found that hindrance stressors increase emotional exhaustion and reduce job satisfaction. Employees engage in coping strategies to mitigate the detrimental effects of hindrance stressors. While prior research focused on the positive influence of engaging in coping, the exploration of coping strategies and their consequences remain largely unexplored. Exploration refers to learning by experimenting with new approaches and trying out different ways of coping. The role of exploration of coping strategies is relevant because previous research has highlighted the paradoxical nature of learning within the coping process. While exploration of coping may be costly for time and energy, it also is one step toward a broader coping repertoire. The present study hypothesized that hindrance stressors are positively associated with emotional exhaustion and negatively associated with job satisfaction. Exploration of coping strategies was hypothesized to amplify the relationship with emotional exhaustion while buffering its impact on job satisfaction. A daily diary study with an experimental group and a control group was implemented. 66 participants completed daily questionnaires, and their responses were aggregated for analysis. Results indicated that hindrance stressors were positively associated with emotional exhaustion, while the relationship with job satisfaction was non-significant. The exploration of coping strategies did not moderate these relationships. The outcomes imply that organizations need to provide structured support for the development of effective coping strategies.
| Item Type: | Thesis (Master) |
|---|---|
| Supervisor name: | Schmitt, A. |
| Degree programme: | Psychology |
| Differentiation route: | Work, Organizational and Personnel Psychology (WOP) [Master Psychology] |
| Date Deposited: | 17 Jul 2025 09:13 |
| Last Modified: | 17 Jul 2025 09:13 |
| URI: | http://gmwpublic.studenttheses.ub.rug.nl/id/eprint/5606 |
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