Dettmann, M.J. (2022) How do age differences influence conflicts in video conference environments? Bachelor thesis, Psychology.
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Abstract
During the COVID-19 pandemic, many workplaces became remote, and most of the work was via video conferences. Video conferencing is not a new technology; however, due to massive changes in the usability and high frequency of new implications within video conferencing, the technology itself has evolved from what it was before. Research indicates that even after the pandemic, organizations will still use video conferences as a tool in the workplace. The reason that it will still be used also in the future makes this topic also crucial for the future. Nevertheless, not a lot of research has been done on employee experiences in the video conferencing environment. This paper investigates whether age differences in the workplace lead to conflicts in the video conference context. To investigate our research question, we conducted a qualitative study. This paper is based on four interviews conducted with people who experienced video conferences within the last three years. To analyze the data corpus, we used thematic analysis. We found that attitudes toward technology seem to influence the skill level. Those differences in skill level can provoke conflict in the workplace. It seems that older people have a less positive attitude towards technology, leading to lower skill levels. So basically, no age difference directly affects the conflicts. It is more like a moderate that affects attitudes that provoke skill differences between younger and older employees. Based on this study, further research can be done to see if other factors like high workload could potentially increase the effect.
| Item Type: | Thesis (Bachelor) |
|---|---|
| Supervisor name: | Adams, S.P. |
| Degree programme: | Psychology |
| Differentiation route: | None [Bachelor Psychology] |
| Date Deposited: | 18 Jul 2022 07:18 |
| Last Modified: | 18 Jul 2022 07:18 |
| URI: | http://gmwpublic.studenttheses.ub.rug.nl/id/eprint/999 |
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